Connect2Learn Support

Connec2Learn requires that a web browser's pop-up blocker be turned off to allow for online courses to launch in a new window.

Pop-Ups in Chrome

Pop-Ups in Firefox

Pop-Ups in Microsoft Edge

Pop-Ups in Safari

Under your My Learning Activities / Learning Plan tab, Current Training view, locate the course/conference/event and click Cancel.  If payment applies, you will receive a full refund less any applicable cancellation fees.  A User Course Cancellation email message will be sent to the email account listed in your profile.

If you do not see the option to cancel, please contact the course inquiries contact person if listed on the course registration page.  If no contact is listed, please email connect2learn@yrdsb.ca to inquire.

1. How do I cancel my registration? 
Under your My Learning Activities / Learning Plan tab, Current Training view, locate the course/conference/event and click Cancel.  If payment applies, you will receive a full refund less any applicable cancellation fees.  A User Course Cancellation email message will be sent to the email account listed in your profile. 

2. I want to register for a course/conference/event, however the REGISTER button does not appear for the available session.  What are my next steps?
It is possible that you may have already registered; the button may be replaced with the word “Approved.”  If this is the case, you can click on “Approved” and you will be directed to your Current Training view.

It is possible that you may have already completed the course; the button may be replaced with the word “Completed.”  To confirm, access your Completed Training view to see the list of courses for which you have completed. 

For further support, contact connect2learn@yrdsb.ca

3. I want to register for a course/conference/event, however it states “no sessions available.”  What are my next steps?
Please contact the course inquiries contact person if listed on the course description page.  If no contact is listed, please email connect2learn@yrdsb.ca to inquire.

4. How do I confirm that I successfully registered for a course/conference/event?
An Application/Registration Submission email message will be sent to the email account listed in your profile.  This email includes information pertaining to the course/conference/event.  You could also access your My Learning Activities / Learning Plan tab, then Current Training view to see the list of courses for which you are registered.

5. My online training states that it has opened in a new window, however, I do not see it.  How do I get my training to launch?
You may need to turn off your web browser's pop-up blocker. (see "Allow Pop-Ups (Pop-up Blocker) for Online Courses")

6. How can I see what courses I have completed?
Access your Completed Training view to see the list of courses for which you have completed.  From your My Learning Activities / Learning Plan screen, you can also access your Transcript. You can sort the courses listed in your transcript by course title, completion date, and/or status.

7. When registering for event with workshop selections, can I change my workshop selections once registered?
Workshops cannot be changed once the selections have been submitted.  You may cancel from an event and then re-register, selecting the workshops you wish to attend, however if a course/conference has a fee attached, you will receive a full refund, but may be subject to an assigned administration fee. Please email connect2learn@yrdsb.ca for further support.

8. My online training has opened, however all I see is a white screen.  How do I get my training to launch?
This is usually an Adobe Flash player issue.  Web browsers have discontinued support of Flash player.  There may be an up-to-date version of the course you are attempting to launch available for registration.  Please email connect2learn@yrdsb.ca for further support.

From your My Learning Activities / Learning Plan tab, Current Training view, locate the ON-DEMAND course you wish to view and select Launch.

Note: If your course does not open in a new window, you must allow pop-ups (see "Allow Pop-Ups (Pop-up Blocker) for Online Courses")

These suggestions are intended to help improve your learning experience and ensure that the online course you engage in registers as Complete.

Before you launch online training:

• Use an up-to-date desktop computer or laptop.

• Use of an iPad, tablet or smartphone is not recommended.

• Use an up-to-date Internet Browser, ex. Google Chrome, Microsoft Edge.

• Use a high speed wired internet connection (high speed Wi-Fi is fine but experiences may vary).

• Turn off pop-up blocker (web browser pop-up blocker must be turned off for online courses to launch in a new window).

While in progress of completing online training:

• Do not close any windows until you have completed the training.

• Do not skip any slides or sections, otherwise the training will not register a completion.
• If you leave online training unattended for any period of time, there may be a risk of a timeout error or connection errors.
• If needing to exit the course prior to finishing it, close the course window or click "Exit Course" / "Return to LMS" link if available in the top-right corner of the online course.  Re-launch the course when ready to continue.

If your online training appears to be “frozen” or you are getting connection errors, try the following:

• Close the course window and re-launch it from your Current Training view.
• Close the course window, log off of Connect2Learn, then log back in and re-launch the course.
• Close the course window, cancel the course from your Current Training view and log off of Connect2Learn.  Log back in and re-register for the training and launch it from your Current Training view.

Once selecting a course that interests you, the registration page appears, providing you with a course description and other pertinent information. At the bottom of this page (you may have to scroll down), will be one or more sessions available for registration. Click the Register button for the session of your choice.

A system message appears. Select OK.

A registration confirmation page appears.  Select Continue.

You will then be directed to your My Learning Activities screen, Current Training view.

Note:
For courses offered as a LIVE WEBINAR:  These online courses have a scheduled date and time to attend.  The live webinar link will be sent to participants email closer to the date, or the day of the online session.

For courses offered as Compliance and ON-DEMAND (24/7 Access): These online courses have no scheduled date and time, and can be accessed at any time that is convenient for you, by selecting Launch for the course from Current Training view. As online learning modules are accessible 24/7, please disregard session start and end date as seen on the course registration page.  See "Launching / Viewing an Online Course" for further support.

If you require translation while viewing online training or accessing supporting documents, please follow:

• Translate Webpages & Documents support provided by Google

• Use Microsoft Translator in Microsoft Edge browser provided by Microsoft