The HRO deals with concerns or complaints where a person experiences discrimination or harassment related to the Human Rights Code. These types of complaints are known as “Code-based complaints” because they are based one or more of the 17 Human Rights Code Grounds:

1. Age
2. Ancestry
3. Citizenship
4. Colour
5. Creed (Religion)
6. Disability
7. Ethic Origin
8. Family Status
9. Gender Expression
10. Gender Identity
11. Marital Status
12. Place of Origin
13. Race
14. Receipts of Public Assistance
15. Record of Offences
16. Sex (including pregnancy)
17. Sexual Orientation

In order to make a Code-based complaint, there needs to be a connection between the negative treatment experienced and one or more of the Human Rights Code Grounds.

Code-based issues or any human rights concerns should first be reported to your immediate supervisor. For example, the principal, manager or superintendent of the school or location where the events took place. It is encouraged to resolve concerns at the earliest possible stage.

The table below outlines the recommended complaint pathways available to different groups in the Board community.

Refer to section 15 on pages 17 to 18 of the Human Rights Procedure #240 for more information on the different complaints processes available to different groups.

If your complaint has not been resolved using any of the pathways listed above, then it can be reported directly to the HRO. All communication with the HRO is private and confidential. Unless required by law, the HRO will not disclose that you have reported a concern or complaint to anyone without your written permission. 

5.1 Reporting Form

The online HRO Reporting Form is available to any member of the Board community to report a human rights issue. You will need to include details about your issue, including the names of the people involved and your contact information. All Reporting Forms are received, reviewed and retained by the HRO in confidence.

5.2 Consultation

The HRO may request additional information or supporting documents related to your matter via email. You may then be offered a confidential meeting with a member of the HRO to discuss your matter further. Please note that the first consultation meeting does not begin any official complaints process.

5.3 Assessment

The HRO will determine if your human rights concern can be resolved by the HRO.

• If your complaint is not Code-based, then you will be referred to the appropriate Board department.

• If your complaint is Code-based, the HRO will recommend either an informal or formal complaints resolution process. You will then receive a reporting letter explaining how your complaint can be addressed by the HRO.

Refer to sections 5 and 6 on page 11 of Human Rights Procedure #240 for more information on what happens once a complaint is reported or referred to the HRO.

If it is decided that your human rights concern falls under Human Rights Policy #240, the HRO will start the complaints resolution process.

6.1 Respondent’s Right to Know

The “Respondent” is the person who the complaint is made against. The Respondent has a right to know the allegations against them and the complaint resolution processes being used. The Respondent will be notified by the HRO about any complaint or investigation taking place.

6.2 Early Resolutions

Both parties will be given the option first to resolve their issues informally. These options are called Early Resolutions. Early resolutions may include informal dialogue or mediation as a way of resolving concerns in a collaborative and respectful way.

6.3 Site-Based Reviews

The HRO may also recommend a site-based review of the specific school or department from which the complaint was reported. The purpose of a site-based review is to explore possible systemic issues related to Code-based discrimination or harassment.

6.4 Formal Investigation

The HRO may conduct a formal investigation if a human rights complaint has not been resolved through early resolutions. The person making the complaint will need to file a Formal Complaint Form (which is different from the HRO Reporting Form).

A formal investigation includes:

• interviewing the parties involved;
• gathering information and evidence; and
• the HRO’s findings and final investigation report.

Refer to sections 7 to 13 on pages 12 to 16 of Human Rights Procedure #240 for more information on the HRO Complaints Resolution Processes.

The final investigation report will decide whether the human rights complaint has been:

1. supported (“substantiated”), or
2. not supported (“not substantiated”).

Recommendations related to the outcome of the formal investigation may include:

• Counselling and/or training for one or both parties;
• Strategies to restore a positive working environment (restorative approaches);
• Disciplinary action in accordance with applicable Board policies; and/or
• Any other appropriate action.

A request for reconsideration (or appeal) must be submitted in writing, within 10 business days from the date that the final investigation report is sent out by the HRO. Following a review by the HRO, the original decision can be:

1. affirmed,
2. varied slightly, or
3. amended.

Refer to section 13 on page 16 of Human Rights Procedure #240 for details on the appeal process.

Code-based complaints must be reported to the HRO within one year after the last incident.

If more than a year has passed, you must explain in writing why there was a delay in reporting your human rights matter. The HRO will decide whether to address the matter submitted more than one year after the last incident.

Refer to section 14 on pages 16 to 17 of Human Rights Procedure #240 for more information on timelines for reporting a complaint.