Family Dashboard

Welcome to the YRDSB Family Dashboard. 

The dashboard will give you secure one-stop access to information and applications related to your child’s education. It is designed to make it easier for families to engage with their child’s education. 

In this first phase, the dashboard will include secure access to report cards and links to useful information for parents/guardians. 

By the end of October, parents/guardians will receive an email inviting you to register for the dashboard. Please ensure your school office has your up-to-date email address to ensure you receive the invitation. We also encourage parents/guardians to have individual email addresses to access the Family Dashboard, rather than one shared email address.  

Please note, you can still request a printed copy of your child’s report card if you prefer by contacting your child’s school. 

We will continue to update information on this page.  

Important notes before setting up your account: 

• If you wish to use a different email or do not have an email on file with your child's school, please contact the school to update your email on file before creating your account. YRDSB email addresses (@yrdsb.ca, @gapps.yrdsb.ca) will not be accepted. 
• Each account must have a unique email address, if you have a shared family address that is being used by more than one contact, you will only be able to set up one account.  If you would like to set up individual accounts for access, one of the contacts will need to contact the school and update their email address on file with the school. 
• As long as your email on file is the same for all your children when you sign in to the Family Dashboard, you should see all of your children.   
• Passwords are required to be a minimum of 8 characters and a maximum of 256 characters. Requires three out of four of the following types of characters: - Lowercase characters - Uppercase characters - Numbers (0-9) - Symbols.
• If you are not sure of your child’s Student Number, it is your Student’s Login for Google Classroom. 
• You only need information for one student to create your account, once created as long as your email on file is the same for all your children, when you sign in to the Family Dashboard, you should see all of your children.   
• Once you have set up your account, you can access the dashboard using family.yrdsb.ca or under Family Resources, which can be found on the homepage from the Board website or school websites. 
• If you forget your password – from the login screen, select the forgot password in order to create a new password.   

Setting up your account 

1. Visit family.yrdsb.ca to set up your account. 
2. Click “No account? Create one” under the email.
3. Enter this email address that you use at your child's school in the email field and click the Next Button. 
4. Check your email. You will receive an email with a one-time code that expires within 30 minutes to confirm your identity.   
5. Return to the account creation screen and enter this code.  
6. Once your email has been validated, you will be asked to:
   1. Create a password. Passwords are required to be a minimum of 8 characters and a maximum of 256 characters. Requires three out of four of the following types of characters: - Lowercase characters - Uppercase characters - Numbers (0-9) - Symbols (see the previous password restrictions) 
   2. Enter a Display Name. Display Name refers to the Parent/Guardian who is creating the account.  This does not have to match what’s in our system.   
   3. Enter the following information about your child or one of your children for further verification:   
      1. Student Number (If you are not sure of your child’s Student Number, it is your Student’s Login for Google Classroom)
      2. Student Birthdate 
      3. Student Home Address Postal Code 

Need Help?

A call centre is also available to support you with setting up your account.  The call centre will be available: 

• October 24, 28, 29, November 5, 7, 12, 14, 19, 21 – from 5:00-8:00 p.m. 

• Contact:  

  • Newmarket and Northern York Region:  289-340-0036  

  • GTA/Toronto: 647-749-4324 

For additional support, you can also email: FamilyDashboardHelp@yrdsb.ca  

Frequently Asked Questions

What is the family dashboard? 

The family dashboard is an online dashboard that will give you secure access to information and applications related to your child’s education. In this first phase, the dashboard will include secure access to report cards and links to useful information for parents/guardians. 

What is available in the dashboard? 

In this first phase, the dashboard will include secure access to report cards and links to useful information for parents/guardians. 

How do I access the family dashboard? 

You will receive an email with an invitation.

The family dashboard can be found at family.yrdsb.ca. 

The dashboard can also be accessed through the Family Resources page, available on the homepage of the Board website or at www.yrdsb.ca/familyresources.  

You will need to follow the prompts to create a parent/guardian account and log in.  

How do I create an account?

Visit family.yrdsb.ca and follow the instructions above to create a Family Dashboard account.

What do I do if I forget my username or password? 

From the login screen, select the forgot password in order to create a new password.   

How do I update my contact information that is in the Family Dashboard? 

You should contact your child’s school to update your contact information. Your contact information must remain current, so the school can continue to share important information with you and can reach you in case of an emergency situation.  

How do I access my child’s report card? 

Emails will be sent out to parents/guardians when Reports Cards are available in the Family Dashboard.

Parents/Guardians will be able to login into the Family Dashboard, and see a Report Card button under the Student Profile.  When selecting the button, you will be prompted to enter a password to access the report card.    

Can I download an App to access the family dashboard or is it web based? 

The Family Dashboard is web-based, and mobile friendly with a responsive design. 

If I have multiple children, do I need separate access for each child? 

As long as your email on file is the same for all your children, when you sign in to the Family Dashboard, you should see all of your children. 

Why can I not see my other child(ren)? 

If you are missing students in your Family Dashboard account, please contact the school of the student you wish to have added and review your email and contact information with them.

Can I share my access/account (login and password) with another guardian? 

Each parent/guardian should have a unique email address with their own login and password.     

Will translation be available in the dashboard? 

Yes, there will be a built-in translation tool in the dashboard. However, where the dashboard links out to other applications or content, translation may not be available depending on the application. You can visit the translation tips page on the Board website available on the Family Resources page, which shares additional information about translation options.

I have added the wrong Display Name, how can I update this? 

Parents/Guardians can update their own Display Name by clicking the arrow at the top right corner (next to display name) and selecting user profile.  Click into the Display Name box, edit and click Save. 

Where can I find my child’s student Number?   

You can find your child's student number on their GAPPS, report card, in EDSBY (elementary) or by contacting your child's school. 

My child doesn’t attend YRDSB Day Schools but takes classes at night or on weekends, can I sign up for the Family Dashboard? 

Unless you have a student in one of our day schools (Elementary or Secondary) there is no reason to create an account.  As our Family Dashboard evolves, we will reach out to relevant families, when we have new features and functionality to share.   

Do I need a Family Dashboard Account?   

Families are not required to have a family dashboard account. We hope that families will see the value of the Family Dashboard which will give you secure one-stop access to information and applications related to your child’s education including Report Cards in November.  If you do not wish to access your child’s report card online, you are welcome to request a paper copy from your child’s school.  In a future phase, we will be moving to Single Sign On – where parents will have one login and password for available YRDSB applications.  Having an account in the Family Dashboard will help facilitate this.   

I did not receive the email with the validation code or got an error message. Who can I contact?

Please check your spam/ junk mail or do a search for “Microsoft” or “Account Verification  Code”.  If you still can’t find the code, it is likely that your email provider is blocking the verification code email from coming in.  Please add this email to the safe Senders list:  account-security-noreply@accountprotection.microsoft.com. You can also email: FamilyDashboardHelp@yrdsb.ca. 

How do I update my postal code and other student/contact information? 

You should contact your child’s school to update your student or contact information. Your contact information must remain current, so the school can continue to share important information with you and can reach you in case of an emergency situation.  

I can’t see Report Card Information when I sign in. 

Parents/Guardians will receive an email when the links are available. These links are only available for a limited time and will be available for Progress/Mid-term, after Term 1 and again for Term 2.  Expiry dates will be included in the email. An email will be sent for each child, and for each report card for that child.